At NorthState, we’ve always been focused on keeping you connected through high-speed internet, voice and communication services. The spread of COVID-19 has changed the way we live and work — making our commitment to you more important than ever.
Keeping You Connected
Our data centers, networks, and infrastructures were built to support the high demand and complex business needs we are facing today. Our network teams will be monitoring usage and will react as needed to ensure the continued performance of your systems. We have back-up coverage plans for essential teams.
We do still have technicians in the field doing the necessary work to maintain our network. If you see them, please do not approach them. They’re following CDC guidelines for social distancing and trying to keep everyone safe.
Below are a few specific updates on how we’re working to keep you connected.
Our account teams are fully staffed, working remotely and available to help.
We are doing as much as possible to support your offices from remote locations. For cases where we must have an engineer or consultant onsite to support our customers, we are following CDC recommended precautions including hand washing and social distancing. If you are a colocation tenant and need to access to our building, please contact us through your normal method to schedule a time.