Managed Services

Unified Communications Management

Our UC Management approach is designed to make things simpler, easier and more efficient for you and your team. Our NorthState Technology Solutions team will enable effective operation of your UC through the management, maintenance, administration and monitoring of Unified Communications Manager, Unity, Voice Gateways, and your associated voice resources.

Features and Benefits:

  • Full service change management and patching
  • 24/7 support and monitoring
  • Increase productivity of mobile and remote workers
  • Improved uptime
  • Improved efficiency of your IT team
  • Reduce operational costs
  • Experienced Staff to Oversee Operations
  • Faster Resolution of Service-Impacting Incidents

What We Do:

  • Performance and availability management
    • Verification that UCM and Unity servers and services are up and active
    • Verification that voice gateways are up and active
    • Verification that service provider connections are up and active
  • Device upgrades and patch management
    • Minor version release upgrades
    • Device packs installed as needed
    • Licensing installed as obtained
    • Critical patches installed within 48 hours
    • All other security and bug-fixes installed monthly
  • Policy and Signature management
    • Installation of certificates to support secure communication
  • Troubleshooting
    • UCM Performance and routing issues
    • Unity performance issues
    • Voice gateway performance and connectivity
    • End-user provisioning, call quality, and customization
    • Network Quality of Service
  • Real-time threat monitoring and response
    • Determine thresholds and response based on client topology and redundancy
    • Mitigation, containment, remediation, and eradication recommendations
  • Monthly security reporting
    • Break/fix incidents
    • Change requests
    • Server KPIs (CPU/Memory/Disk)
    • Gateway KPIs (CPU/Memory/Network)
    • Call volume
    • Licensing utilization

Interested in learning more?

Simply share your contact information and our associates will be in contact to answer your questions and discuss how NorthState may benefit you.