Professional Services

Unified Communications/Collaboration

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Unified Communication 

NorthState is one of the rare professional services companies with senior engineers on staff certified as Cisco Certified Internetwork Experts —UC (CCIE). UC customer support has always been a core component of the NorthState Professional Services offerings; our engineers are continually updating and expanding their UC skills, allowing them to continue to deliver strong value. NorthState has extensive experience in managing and performing large enterprise-class migrations, converging and integrating multi-clusters of UC while ensuring seamless cut-over with minimal downtime. 

Unified Contact Center 

Cisco Unified Contact Center Express (UCCX) and Cisco Unified Contact Center Enterprise (UCCE) provide complete solutions for delivering call routing, management and administration for a contact center. Our CCIE-certified engineers have successfully implemented and upgraded and migrated many large enterprise Call center solutions to Cisco UCC. Unique to NorthState, our upgrade and migration methodology ensures limited or no impact to business operations. 

Video Collaboration 

NorthState’s infrastructure engineers are certified to implement multiple video conference solutions. For various industry class customers, for example, we have deployed Cisco web, desktop, multi-video, and room video conferencing solutions using high-availability designs in multiple data centers across geographical locations. 

Staff Augmentation 

NorthState allows you to outsource your needs to our engineering team for short- and long-term on-site and remote assignments, as a direct extension of Professional Services Network Infrastructure team. These experts offer long-term subject matter expertise for all of the capabilities in the Network Infrastructure, Security, Storage and Virtualization and Unified Communications. Each network infrastructure team staff member is a certified engineer and expert in his field. This provides you with a qualified engineer with the same level of expertise you have come to expect from NorthState.

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